هشداری مجدد جهت توانمندسازی نیروی انسانی

COVID-19 has created an abrupt and dramatic level of change that we have never experienced. Nearly universal stay-at-home orders shape how we live and how we work. As a result, we are forced to quickly adapt to meet new challenges, shift our thinking, and find new ways of doing things.

Businesses and employees are struggling to adapt to this rapid change. Companies are looking to shore up their businesses and create new revenue streams. This means that many employees are being asked to take on additional tasks, extend their responsibilities, or work on new teams. All of this is taking place on a backdrop of social distancing, which means that much of the workforce is working from home for the first time.

Right now, business continuity may depend on the ability to reskill and upskill a workforce. Closing skills gaps is more than a nice to do. A study found that 64 percent of employers believe there is a skills gap in their company. And in just two years, more than 54 percent of all employees will require significant reskilling and upskilling.

SAP has recognized this critical need and is offering organizations a 30-day free trial to SAP Content Stream by Skillsoft, including a content catalog focused on business essentials, productivity and collaboration, leadership and digital transformation, and technology. With SAP Content Stream,  learners can watch, listen, read, and practice – anywhere, anytime, regardless of learning style and preference. Employees get the learning they need to support their organization and advance their careers.

Looking out, one thing we can be certain of is that things will continue to change, rapidly and dramatically. This means that reskilling the workforce will only increase in importance.

Digital transformation is happening, whether companies are ready or not. As millions of workers adjust to new tasks and new roles while working in a new environment, it is critical that businesses adopt programs and technologies that improve overall employee capacity and agility for the coming years.

As the impacts of COVID-19 emerge, companies will be doing more with less. Talent redeployment is one way to make that happen, which means that organizations must identify critical skills, essential roles, and employees who can support. A skills gap analysis is required to appropriately retrain employees to accelerate time-to-productivity.

The current crisis highlights the fact that the keys to long-term success are agility, resilience, and a learning mindset. A strategy that centers on instilling a culture of continuous learning provides employees the necessary tools to meet their specific learning needs and sets up an organization for long-term success.

فراگیری و توسعه مدیریت تجارب انسانی

In this time of disruption, the top priority for human resources (HR) and businesses is their people. HR leaders across all industries and regions are navigating uncharted territory, with significant changes to personal and professional lives.

Now more than ever, organizations must listen and respond to employees to ensure they feel safe, healthy, informed, engaged, and productive.

HR is no longer about pushing top-down programs to employees; it’s about placing employees experience at the center of every process and decision. We call this human experience management (HXM), and it is extremely relevant during these times of uncertainty. With HXM, organizations can harness intelligent technologies to personalize the user experience, use data to understand how employees feel, and leverage an open ecosystem to tap into a wide range of solutions.

Learning and development has been experiencing an increase in demand for several years and will continue to grow in importance. Forty-six percent of CEOs say reskilling and upskilling are the best way to maintain a workforce that can meet their business needs. In this time of immense change, agility is essential so that organizations can tap into their employees’ talents to quickly pivot to new markets, products, and services. LVMH, for example, transformed its perfume factories to produce hand sanitizer.

Changes in supply chain, developer tools, and where and how we work means that the skills we need are unpredictable. In some cases, the skills needed in a year might not even have a name today. Organizations are looking for learning and development solutions that provide innovative content and tools to engage their employees while enabling them to make changes quickly.

With HXM as our vision, SAP is reimagining learning and development to bring together learning and social content, expert peers, and tested learning paths so organizations can deliver personalized, centralized, and intuitive resources for growth. As we think about user experiences and putting employees first — in addition to ensuring business continuity — learning and development must go beyond checking the box of required classes or certifications, or simply updating skills from a skills database. It should be an ongoing, dynamic, and individualized experience for every single employee.

Instead of leaving it up to employees to seek out their own learning possibilities, reimagined learning and development solutions can provide guidance on how to discover new opportunities to develop and grow. For example, these solutions can recommend learning content that aligns with employees’ performance goals or provide context to help them understand the value of each learning activity they undertake.

The SAP SuccessFactors HXM Suite leverages machine learning and artificial intelligence (AI) to create these personalized experiences. These intelligent technologies sift through and analyze enormous amounts of data with great speed and accuracy that manual or traditional processes cannot compete with. In addition to providing personalized learning recommendations, these technologies can also “nudge” employees to take action, so they stay on track with their development plans. For instance, employees can receive suggestions to connect with peers or mentors in their community to help them meet specific career goals, reminders to complete their learning activities, or recommendations to arrange development conversations with their managers.

HXM also encourages an open ecosystem so organizations can take advantage of new innovations and easily integrate the best combination of solutions to make their employees successful. For example, the SAP SuccessFactors ecosystem provides customers access to organizations like Cultivate, which provides an AI-powered leadership development platform for real-time coaching; Centrical PULSE, which uses gamification to engage employees through friendly competition; and Immerse, which enables organizations to use virtual reality in their training exercises.

As organizations leverage these new technologies to improve their learning and development solutions, it is critical to listen to and constantly integrate employee feedback. While many organizations might rely on annual surveys to collect feedback, they are missing the opportunity to capture insights on specific pieces of content or interactions. Instead, HXM encourages pulse surveys that collect in-the-moment feedback and then make iterations and improvements to address those insights.

Providing employees with engaging learning and development plans is beneficial not just for the growth of individual employees, but for teams and organizations as a whole. Continuing to evolve employees’ skills is pertinent for organizations to be successful — especially as they experience significant transformation to their business.